Contact information

Customer Support

Vivela is committed to providing professional and responsive customer service.

If you have any questions regarding your order, products, shipping, returns, or general enquiries, please contact us using the information below.

Contact Details

Store Name: Vivela
Customer Support Email: support@byvivela.com

Support Hours

Our customer support team aims to respond to all enquiries within 24–48 business hours.

Please note that response times may be slightly longer during weekends, holidays, or periods of high demand.

Order Assistance

When contacting us regarding an order, please include:

• Your full name
• Your order number
• A detailed description of your enquiry

This helps us assist you more efficiently.

Business Information

Vivela operates as an online e-commerce store and provides customer support exclusively through digital communication channels.

For privacy and security reasons, we do not publish personal or non-required business information publicly unless legally necessary.