Shipping policy
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
During periods of high demand, processing times may be slightly extended.
Orders are not processed on weekends or public holidays.
Shipping Methods
Vivela works with trusted shipping and logistics partners to deliver orders safely and efficiently.
Available shipping methods and estimated delivery times will be displayed at checkout depending on the destination.
Estimated Delivery Times
Estimated delivery times may vary based on location and carrier conditions.
Typical delivery estimates:
- United Kingdom: 5–10 business days
- Europe: 7–15 business days
- International: 7–20 business days
Please note that these are estimated timeframes and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take a few days to appear depending on the shipping carrier.
International Shipping
Vivela ships internationally where available.
Customers are responsible for any customs duties, import taxes, or additional fees required by local authorities.
Vivela is not responsible for delays caused by customs clearance procedures.
Delayed or Lost Packages
If your package appears delayed or lost, please contact support@byvivela.com and we will assist you in investigating the issue with the shipping carrier.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information is accurate before completing checkout.
Vivela is not responsible for orders shipped to incorrectly provided addresses.
Contact
For any shipping-related questions, please contact support@byvivela.com.