Privacy policy

Introduction

Vivela respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our store.

If you have any questions regarding this policy, please contact us at support@byvivela.com.

Information We Collect

When you use Vivela, we may collect the following information:

Personal Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • Order history

Technical Information

  • IP address
  • Browser type and device information
  • Time zone and location data
  • Website interaction and browsing behaviour

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Prevent fraudulent transactions
  • Send marketing communications where permitted

Payment Information

Payments made on Vivela are processed securely through trusted third-party payment providers. We do not store full payment card details on our servers.

Cookies & Tracking Technologies

Vivela uses cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyse website traffic and performance
  • Personalise content and advertisements

You may disable cookies through your browser settings, although some features of the website may not function properly.

Sharing Information with Third Parties

We may share your information with trusted third parties involved in operating our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Marketing and analytics services
  • Fraud prevention providers

We only share information necessary for these services to operate effectively.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Request a copy of your data

To exercise any of these rights, please contact support@byvivela.com.

Changes to This Policy

Vivela may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be published on this page.